Profit IdeasMastering the Penetration Element of the Sales Process
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, May 28, 2018
•customer service •marketing practices •management strategies •Wholesale Distribution Industry •new opportunities for distribution industry
The right customer service elements can provide sales with more tools to make the conversion process easier. Another element of the CPR process is the element of penetration. Penetration focuses on existing customers and penetrating their businesses more deeply. Penetration, while still a sales process, is less expensive and intense than conversion. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com
Your Customer Service Might Be Doing Better Than You Think
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, February 26, 2018
•customer service •profit strategy •expert interview •management strategies •sales management •leadership training •sales training
Randy MacLean, President of WayPoint Analytics, sits down with Dr. Jeanne Hurlbert, President of Hurlbert Consulting Group to discuss some of the data she has seen regarding satisfaction levels in customer service. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com
How to Set Up Concierge Customer Service in Your Company
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, February 19, 2018
•customer service •expert interview •management strategies •personnel development •leadership training
Dr. Jeanne Hurlbert, President of Hurlbert Consulting Group, gives Randy MacLean, President of WayPoint Analytics, a general overview of how to set up a concierge customer service program. Jeanne works with WayPoint client accounts helping them set up this key component of success. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com
The Simple Math of Concierge-Level Customer Service
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, February 12, 2018
•customer service •distribution management best practices •marketing practices •management strategies •Wholesale Distribution Industry •distribution industry trends •new opportunities for distribution industry
Sitting down with Dr. Jeanne Hurlbert of the Hurlbert Consulting Group, Randy MacLean addresses the perceived cost of concierge-level customer service.
For many, exceptional service seems like a great idea, but it is not cheap. However, exceptional service – concierge-level service – is a money-making proposition. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com
The Benefits of Concierge-Level Customer Service
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, February 5, 2018
•competitive strategy •customer service •management strategies •distribution industry trends
Good customer service is more important than ever. Dr. Jeanne Hurlbert of the Hurlbert Consulting Group shows how customer service presents a huge opportunity and competitive edge to distribution companies precisely because so many companies do not make it a priority. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com
Why You Need to Embrace Surveys, Online Reviews and Social Media
Dr. Jeanne Hurlbert, President
Hurlbert Consulting Group
Monday, September 25, 2017
•customer service •marketing practices •expert interview •management strategies •business model •millennials
In this video, Randy MacLean, President of WayPoint Analytics, and Dr. Jeanne Hurlbert, President of Hurlbert Consulting Group, discuss the importance of knowing how your customers feel about you and how the mechanisms for finding out have changed. [click for article]
For more information about Dr. Jeanne Hurlbert, visit: www.hurlbertconsulting.com